Information For You

Terms & Conditions

Terms and conditions   Your Obligation to Us 1. Paying for your arrangements (i) Once you have paid us an initial deposit of £50 per person plus the non-refundable ticket cost we will issue a confirmation/invoice and the contract comes into existence on the date it is sent to you. (ii) The deposit is part payment of the arrangements and the balance must be paid before the date specified on the invoice which is normally no later than 8 weeks before the departure date. Please note if we do not receive final payment by the date specified then we reserve the right to treat your booking as cancelled by you and cancellation charges will be applicable as detailed in section 3 below. (iii) Full payment is required for all bookings made within eight weeks of departure. 2. if you change your arrangements If after the contract has been completed you want to change your event arrangements we will do our best to meet your requirements up to eight weeks before departure. If we can make the required alteration eg to departure airport, date or duration, there will be an administrative charge of £50 per person. Please note that changes to the holiday within 8 weeks of departure or to schedule flights will result in the cancellation of the original arrangements and charges will be applicable as detailed in section 3 below. However no charge will be made for amendments which involve solely the addition of insurance or additional arrangements if extra clients are travelling to the same event. All amendments must be notified to us in writing. Name changes made within 8 weeks of departure will also incur cancellation charges. Please note that name changes cannot be made to schedule flight bookings and will involve cancellation with 100% charges and a new reservation being made for the new person. 3. if you cancel your arrangements If you or any member of your party have to cancel from the booking or cancel the entire booking once it has been accepted by us, written notification must be sent to us by recorded delivery post and charges will be applied from the date the letter is received according to the scale below. The charges are applied as a percentage of the entire cost excluding amendment charges event tickets and insurance premiums which are non refundable in the event of cancellation. If seats on a schedule flight are reserved for you then 100% charges will apply to the flight cost and the following scale will apply to any other arrangements we have made for you. Period before departure date- Cancellation charge More than 56 days - Deposit only 42-56 days - 50% 29-42 days - 75% 15-28 days - 90% 14 days or less -100% IMPORTANT NOTE It is a condition of booking that you take the travel insurance we recommend or arrange insurance for your party with comparable or better cover. If you have taken out insurance you may be able to recover the cancellation charges, check your policy for details. Our Commitment to You 1. If we change your arrangements The arrangements for the holidays are made many months in advance and occasionally it may be necessary to make changes to those arrangements. In the unlikely event of such changes arising we will endeavour to inform you as soon as reasonably possible. However occasionally we have to make a major change, this is one made before your departure involving a change of airport (except changes between Gatwick-, Heathrow, Luton and Stansted) or a change in flight times affecting attendance at the booked event. A change to the airline or aircraft type does not constitute a major change nor does a flight delay that takes place on the day you are to travel. Please refer to the section entitled 'flight delays'. Should a major change arise we will of course notify you immediately and you will have the choice of either:- a) accepting the changed arrangements b) purchasing another trip (subject to availability) from us c) cancelling your holiday and receiving a full refund of ail monies paid. In addition to this we will pay you compensation in accordance with the scale below:- Period of notification Compensation per person of change before scheduled departure date More than 56 days Nil 43-56 days £5 29-42 days £10 15-28 days £15 0-14 days £20 Cur liability is limited to offering the above choices and compensation in the event of a major change. When the major change has been made as a result of unusual and unforeseeable circumstances beyond our control the consequences of which could not be avoided even with all due care, as detailed in the paragraph entitled Force Majeure below, we cannot offer any compensation. Force Maieure We cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by circumstances amounting to force majeure. Force majeure means any event which we or the supplier of the services in question could not foresee or avoid. Such events may include but are not limited to war or threat of war, riots, technical problems, civil strife, terrorist activity, industrial action, natural or nuclear activity, adverse weather conditions, fire and all similar events outside our control. We do not operate the events and have no control over them, we cannot accept liability for the cancellation of a booked event. 2. If we cancel your arrangements If we are forced to cancel your arrangements we will inform you as soon as possible. We will offer you the choice of an alternative event (if available) or a full refund of all monies paid to us in respect of your arrangements. We will not cancel your arrangements after the date specified on the final invoice for payment of the full balance unless that balance has not been paid by you or unless it is due to reasons beyond our control as detailed in the paragraph entitled 'Force Majeure' above. If we are forced to cancel your arrangements for any reason after the date on which final payment is due then in addition to the above options we will also pay you compensation as detailed in paragraph 1 above. These compensation payments will not be paid to you if the cancellation is due to reasons beyond our control and detailed in the paragraph entitled 'Force Majeure' above. 3. Surcharges After we have confirmed your arrangements, we will only alter the price in the event of government action, increases in transportation costs, fuel, overflying or airport taxes or to reflect fluctuations in exchange rates. If there is a surcharge payable there will be an administrative charge of £0.50p per person. In exchange for this guarantee, we will not make any refunds in the event of a favourable variation to currency rates. The rate of exchange is based on the conversion rate published in the Financial Trimes on July 1 st 1999. Our Responsibility 1. We accept responsibility only for the acts and omissions of our own staff. We do not accept responsibility for the acts and or omissions of the suppliers (or their staff and /or sub-contractors) of the various aspects of the holiday eg the airline, the event organiser. This clause is subject to force majeure and the other terms of these booking conditions. 2. The liability of suppliers of arrangements in respect of air, sea, rail and road carriers and providers of accommodation are limited by the applicable international conventions and are subject to the company's concerned conditions which are available on request. Your Responsibility The flight details shown are for guidance only and are subject to change, final details including airline and aircraft type will he confirmed on your travel documentation, sent approximately 10 days prior to departure. In the case of late bookings made within 14 days of departure we will probably arrange for you to collect tickets at the airport on the day of departure. The times shown on all tickets are local times and check in for both outward and return flights is at least 2 hours prior to the departure times on the travel documents. The company can accept no responsibility for clients who arrive late for the cheek in and miss their flight as a result nor can we accept responsibility for any loss by you of your flight travel tickets, vouchers or coupons. All clients undertake to behave with propriety and in such a manner as in no way to cause or be likely to cause damage, distress, danger or annoyance to other clients, property and/or any third party. The contract of any client in breach of this clause will be terminated and neither we nor the providers of the services in question will have any further contractual obligations to you. Complaints Should you have any complaints about any aspect of the arrangements, you must inform the relevant supplier of the service concerned and also our representative is in attendance, thus giving us the opportunity to resolve any problems immediately. If the problem cannot be resolved you must obtain a Complaint Report Form from the representative for completion. In the unlikely event that an amicable solution cannot be found, please ensure that you write to our Customer Relations Department within 28. days of your return with full and final details of any dissatisfaction.. We cannot accept any complaints received outside of this period. Passport and Health Information This will be provided by us for British resident passport holders. Non British passport holders and foreign residents must refer to the embassy of the country they wish to visit to establish what if any visas/inoculations they require. Flight Delays Airlines do not offer compensation for delays and nor can we. However our travel insurance does offer cover against flight delays that could prevent attendance at the sporting event. We recommend that you purchase this insurance policy as it is impossible to guarantee a flight will not be delayed. Your Protection We are  retail agents for ATOL protected tour operators for your peace of mind